30-Day Money Back Guarantee

At Zaf The Label, we want you to love your jewellery. If you’re not completely satisfied with your order, we offer a 30-Day Money Back Guarantee for eligible items.

Eligibility

To qualify for a refund:

• Your request must be submitted within 30 days of delivery
• Items must be unused, unworn, and in original condition
• Items must be returned in the original packaging with ribbons, micro-fibre cloth, boxes, pouches and tissue paper
• Proof of purchase is required

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned:

• Earrings
• Final sale or clearance items
• Items damaged through normal wear, misuse, improper storage, or accidental damage

Return Process

To start a return, please contact our support team with your order number and reason for return- Zaf.auinfo@gmail.com

Once approved:

1. Customers are responsible for return shipping costs
2. Items must be securely packaged to avoid damage in transit
3. We recommend using tracked shipping, as we are not responsible for lost return parcels

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method.

Please allow:

• 3–7 business days for inspection and processing
• Additional time depending on your bank or payment provider

Original shipping costs are non-refundable.

Excessive Returns

To protect against misuse of our policy, we reserve the right to decline returns or refunds that show signs of abuse, excessive return activity, worn items, or fraudulent behaviour.

Chargebacks

If a chargeback is initiated before contacting our support team, your Money Back Guarantee claim may become ineligible while the payment dispute is under review.

Contact Us

For all return and refund enquiries, please contact our support team and we’ll be happy to assist you.